Video zone help
Why can’t I join using PayPal?
PayPal doesn’t work well for subscriptions unless you set it up to charge people month after month until they cancel.I don’t like that because I don’t want anyone to forget to cancel the subscription and end up paying for a month they don’t want. I tried setting PayPal to automatically cancel the subscription for members but then it would ban people as soon as they’d signed up. PayPal is very clunky with one-off membership payments but the system I now use works very well.
I can’t log in on a mobile phone/tablet?
Click “View full version of site” at the bottom of any page and then you’ll be able to log in. You can watch my videos on any device but you can only log in through the full version of my site (not the mobile version) for technical reasons.
How do I log in?
Click the text saying “log in” at the far right of the blue menu bar at the top of any page. Remember you can’t log in through the mobile version of my site but you can still watch the videos on a mobile device. See the point above for an explanation.
My username/password won’t work
Your username and password will work so long as you have typed them in exactly as you did when you signed up. Make sure any letters are typed in lowercase or UPPERCASE (captials) exactly as you typed them in when you signed up.
Some devices such as phones and tablets will often make the first letter a capital letter even if you didn’t want it to. If you signed up with the password “hospital” then try typing in “Hospital” and it will often work. Passwords are much safer when they include at least one capital letter so it’s good practice to use them.
Where are the videos? After logging in the video zone page still just displays the trailers
The video zone page is just for trailers. The way you access the members area is:
- Log in by clicking on the text saying “log in” at the far right of the blue menu bar at the top of any page. This should take you to the video zone but if not or you are already signed in then just go on to step 2.
- Click on your name in the menu bar at the top of any screen and then click on “Enter members area” in the blue box that appears.
- You can save the video zone menu in your favourites for quicker access in the future
Will the videos play on my device?
The videos have been tested on all sorts of devices including desktop computers, smart TV’s, phones, tablets and laptops. I have tested them on PC’s and low spec budget phones that were 3 years old. I’ve never had any problems playing the videos on any of them.
There is a sample video below and if you can play this then you should have no problem playing any of my videos.
I still can’t get it to work
If you still can’t get in then just email me through [email protected] and I’ll get back to you as soon as I can.